SaaS Marketing
Freemium
Quick definition
Freemium is a pricing model where a basic version of a product is free forever, with paid upgrades for advanced features, higher usage limits, or premium support.
Freemium drives volume signups and viral expansion (Slack, Loom, Notion, Calendly). It works best when the free tier provides genuine standalone value.
Why Freemium matters
Risks include heavy infrastructure costs from free users, weak monetization signals, and difficulty justifying premium pricing if the free tier is too generous.
How Freemium works in practice
Test conversion rates carefully. Premium features should solve clear pain points the free tier exposes — usually around scale, collaboration, or integrations.