SaaS
SaaS (Software as a Service) is a software delivery model where applications are hosted by the vendor and accessed by customers over the internet, typically on a subscription basis.
SaaS replaced the on-premise software model with cloud-hosted, multi-tenant, subscription-priced products. Examples span every category from CRMs (HubSpot) to design tools (Figma) to data warehouses (Snowflake).
Why SaaS matters
Recurring revenue, easy onboarding, continuous product updates, and lower upfront cost made SaaS the dominant model for modern B2B software.
How SaaS works in practice
SaaS marketing focuses on metrics unique to the model — MRR, churn, CAC, LTV — and channels that compound (SEO, product-led growth, content) rather than burn (paid blasts).
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